Frequently Asked Questions

ORDERS

Q: Do I need an account to make an order?
A: No account creation is necessary when ordering from us. Account creation is completely voluntary.

Q: What payments methods do Löf & Tung accept?
A: PayPal, Visa and MasterCard. AmEx is available through the PayPal checkout. 

Q: Can I add items to an existing order which has not yet been dispatched?
A: Löf & Tung aims to dispatch all orders within one business day. If you have not yet received a tracking number, please e-mail us and we will try to hold on your shipment until you have confirmed which items to add.

Q: My size is out of stock; will you restock it?
A: If an item will be restocked, you have the option to use the "Waiting List" function. When and if restocked, you will receive a notification e-mail directly once your size is available again. If you see no Waiting List option for an item, the item will not be restocked in the near future.

Q: How do I go about ordering a MTO (made-to-order)?
A: The lasts vary slightly between so e-mail us for assistance.

RETURNS & SHIPPING

Q: Can I return a product I have bought from your online store?
A: Yes, we offer a 30 day return policy. We offer a 14 day return policy for discounted items or sales items. We do not offer any returns on made-to-order items or personalized items. Read our full Return Policy. 

Q: Can I exchange a product I have bought from your online store?
A: Yes, we offer exchanges within 30 days of your original purchase (14 days for discontinued items).

Q: What is the estimated delivery time for my order?
A: Estimated delivery time will vary depending on courier and your country of residence. Delivery time estimates are visible when you chose your courier option. 

Q: How do I return my item?
A: Follow the instructions described here

SIZING GUIDANCE

Q: What size do you recommend for me?
A: E-mail us at sales@loftung.com for guidance regarding sizing. Let us know if there is any style or brand you are particularly interested in. It is unfortunately hard for us to base sizing recommendations on foot measurements. Preferably let us know which last(s) you wear in other brands.

Q: What is recommended sizing recommendations for belts?
A: Follow the belt size guide as explained on each belt product page.

Q: How does the Skoaktiebolaget shoe trees fit your lasts what sizes are recommended?
A: Skoaktiebolaget shoe trees fits rather big in size and it can sometimes be better to size down on the shoe trees compared to the shoes. However, this also depends on the last and brand you are interested in so please e-mail us at sales@loftung.com for more detailed information and recommendations. We will also always try the shoe trees in the shoes before sending anything out and contact the customer if any questions from our side comes up.

 

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