Our policy lasts 30 days from the date the order is delivered. If 30 days have gone by since delivery, we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging and follow our instructions below. To complete your return, we require a receipt or proof of purchase.
We offer a €25 flat rate return fee for all orders shipped with DHL or FedEx. If you chose regular postal service you are responsible for your own return.
Löf & Tung / Skoaktiebolaget
114 39 Stockholm
CLEARLY FOLLOW THE RETURN INSTRUCTIONS INCLUDED IN YOUR SHIPMENT!
If the returned product is not shipped back following the return instructions included we will reject the return or deduct any additional administrative fees or customs from your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer a 14 day refund policy for sale items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Made to order (MTO or GMTO) or personalized items
We cannot accept returns or refunds on any made to order shoe or other made to order item. Note that any stated MTO delivery times are estimates - we will not refund your deposit because of delays. We will only refund a deposit in case of the manufacturer being unable to fulfill the order.